Position Details: 

• Industry - Banking and Financial
• Title - Bilingual Call Center Associate
• Duration - 12 months
• Location - Austin, TX (ONSITE)
• Pay - $19/hour to $22/hour
• Benefits:  
  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Role Summary:

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills:

• Contact Center Expertise:?A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
• Bilingual Proficiency:?All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.