• Execute daily collections tasks, including follow-up on unpaid claims and resolution of denials.
• Analyze aging reports to identify trends and prioritize collection efforts.
• Collaborate with internal departments to resolve billing and payment issues.
• Document collection activities and outcomes in compliance with company policies.
• Support development and refinement of work instructions and SOPs.
• Assist in training new team members and sharing best practices.
• Ensure compliance with HIPAA and other regulatory standards.
• Perform account adjustments, write-offs, and reconciliations with proper documentation.
• Stay informed on payer-specific requirements and industry regulations.
• Recommend process improvements to enhance operational efficiency.

• High School Diploma or GED required.
  OR
• Associate’s or Bachelor’s degree preferred.

• Minimum 3 years of experience in healthcare collections or revenue cycle operations.
• Experience with Durable Medical Equipment (DME) billing preferred.
• Strong understanding of payer guidelines and denial management.
• Proficiency in billing and collections software (e.g., Brightree, XIFIN).

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and collaboratively.
• Proficient in MS Excel and reporting tools.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).