The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 365870
End Date: 2025-12-13
Days Left: 25 days, 10 hours left
Position Details:
Client: Healthcare Services
Job Title: Customer Service Representative – (Bilingual Spanish)
Location: Austin, TX 78727 (100% Onsite)
Duration: 6 Months
Job Title: Customer Service Representative – (Bilingual Spanish)
Location: Austin, TX 78727 (100% Onsite)
Duration: 6 Months
Pay Range: $18/hr - $20/hr
Required: Recent minimum of six months contact center/call center experience in a verifiable high-volume call center.
Job Description:
• Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• No schedule change requests can be accommodated during the first 90 days.
• Assist with problem resolution as needed.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as assigned by management.
• Attain and maintain strict required attendance and performance metrics.
Skills:
• Excellent Communication skills – Fluent in English & Spanish languages (read, write, speak)
• MS Office Skills
• Call-center
• No schedule change requests can be accommodated during the first 90 days.
• Assist with problem resolution as needed.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as assigned by management.
• Attain and maintain strict required attendance and performance metrics.
Skills:
• Excellent Communication skills – Fluent in English & Spanish languages (read, write, speak)
• MS Office Skills
• Call-center
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- Customer Service Representative
- CSR
- Customer Support
- Call Center Representative
Reach Out to a Recruiter
- Recruiter
- Phone
- Khushi Mehta
- khushi.mehta@collabera.com
Apply Now
Apply Now
