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Customer Service Representative
Contract to Hire: Austin, Texas, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 365913
End Date: 2025-12-15
Days Left: 27 days, 16 hours left
Position Details:
Client: Healthcare Insurance Services
Job Title: Customer Service Representative
Location: Austin, TX 78727 - (100% Onsite)
Duration: 06 Months + Possible Extension
Start Date: ASAP - Apply Now!
About the Role:
- We are seeking a dedicated individual to join our team as a Call Center Representative.
- Requires a minimum of six months of recent experience in a high-volume call center environment.
- The position involves providing unbiased assistance to Medicaid providers and clients, addressing inquiries related to eligibility, medical claims status, and other program-related questions.
Responsibilities:
- Provide prompt, courteous, and concise assistance to Medicaid providers and clients.
- Assist with problem resolution as needed.
- Document all interactions in clear and concise online logs.
- Transfer callers to other call center units when necessary.
- Meet individual performance standards and maintain strict attendance and performance metrics.
- Perform other duties as assigned by management.
Education Qualification:
- High school diploma or equivalent required.
Required Skills:
- Minimum of six months of recent experience in a high-volume call center.
- Proficiency in MS Office.
- Effective multi-tasking abilities.
- Bilingual
Job Requirement
- Customer service
- high-volume calling
- bilingual
- spanish
Reach Out to a Recruiter
- Recruiter
- Phone
- Sarayu Gangula
- sarayu.gangula@collabera.com
Apply Now
Apply Now
