Position Summary

We are seeking a Retail CRM Technical Lead with strong experience in Dynamics 365, retail technology environments, and hands-on leadership of technical teams. This role is responsible for driving CRM solution design, integrations, and technical delivery across in-store, digital, POS, ecommerce, and loyalty systems. The ideal candidate brings a blend of technical depth, leadership capability, and retail industry domain knowledge to support a seamless omnichannel customer experience.

Pay - $180000/year - $200000/year

Key Responsibilities

Technical Leadership & Delivery

• Lead end-to-end technical execution for CRM initiatives within the retail technology ecosystem.

• Architect solutions across D365 CE, Power Platform, Azure integrations, and retail systems.

• Oversee development, configuration, customization, and integration efforts.

• Provide mentorship, code reviews, and guidance to onshore/offshore engineering teams.

• Ensure best practices for performance, scalability, and maintainability.

Retail Systems Integration

• Design and support integrations between CRM and:

  • POS systems (NCR, Oracle, Lightspeed, etc.)

  • Ecommerce platforms (Shopify, SFCC, Magento)

  • Loyalty programs and customer identity platforms

  • Order management and fulfillment systems

• Troubleshoot end-to-end customer data flows across store and digital channels.

Cross-Functional Collaboration

• Partner with stakeholders across Retail Operations, Digital, Ecommerce, Customer Service, and Marketing.

• Translate business needs into technical requirements and system solutions.

• Lead technical discussions, workshops, and design sessions with cross-functional teams.

• Communicate technical concepts clearly to non-technical stakeholders.

Project Execution & Governance

• Own solution designs, technical documentation, data models, and integration specs.

• Support release planning, sprint estimations, and resource allocation.

• Ensure compliance with security, data governance, and retail-specific standards.

• Drive incident resolution and production support for CRM and related systems.

Required Qualifications (Must-Haves)

• 5–8+ years of experience with Dynamics 365 Customer Engagement (CRM).

• 3+ years leadership experience: leading developers, architects, or offshore teams.

• Retail industry experience (mandatory) — including store systems, POS, or ecommerce.

• Strong understanding of retail customer lifecycle, loyalty, and omnichannel workflows.

• Hands-on experience with API integrations, Azure functions, Logic Apps, or similar.

• Strong understanding of relational data, CDP/Customer 360, and identity stitching.

• Excellent communication and stakeholder management skills.

Preferred Qualifications (Nice-to-Haves)

• Experience with Shopify, SFCC, Magento, or other ecommerce platforms.

• Experience working with retail loyalty platforms (e.g., Yotpo, Antavo, Clutch).

• Background in data pipelines, ETL, or customer data platforms (CDP).

• Azure certifications or Dynamics CRM certifications.

• Experience in fast-paced consumer brands (retail, fashion, DTC, lifestyle).

Soft Skills

• Strong ownership and accountability.

• Ability to thrive in fast-paced retail environments.

• Excellent problem-solving and analytical skills.

• Ability to influence cross-functional teams without direct authority.

Why Join Us

• Work on high-impact retail technology initiatives.

• Lead cutting-edge CRM advancement in a growing omnichannel ecosystem.

• Collaborative, innovative culture focused on customer experience.