Pay Range:$19/hr -$21/hr

About the Role

• The Fulfillment Associate, Document Management (FA) is responsible for delivering exceptional service by analyzing customer requests, ensuring compliance and accuracy, resolving or escalating issues, and following requests through to completion.
• The FA supports both Fulfillment and Service of Process (SOP) functions, assisting customers in various stages of business operations.
• This role involves reviewing and submitting initial filings, document requests, performing status/compliance checks, and managing legal service of process activities.

Responsibilities

• Process state or customer documents following established Standard Operating Procedures using proprietary and MS suite applications. 
• Understand and adhere to security guidelines.
• Create process documentation.
• Assist in issue resolution with internal and external customers.
• Collaborate with team members to assist in training and implementation of process and policy changes.
• Provide training to customers, team members, and/or vendors on products and jurisdictional requirements using a consultative approach.
• Analyze data and recommend process improvements and reporting.
• Participate in special project work as assigned.

Education Qualification

• High school diploma or equivalent certification required.
• Some college education preferred.

Required Skills

• Minimum of two years of customer service or related work experience.
• Effective written and verbal communication skills.
• Ability to manage and prioritize demands from multiple sources, both external and internal.
• Proficiency with MS Office Suite applications, including Word, Excel, and Outlook, along with excellent data entry skills.
• Ability to multitask and demonstrate problem-solving capabilities.
• Strong analytical, organizational, time management, and problem-solving skills.
• Ability to work in a fast-paced, high-energy environment.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.