The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Orlando, Florida, US
Salary Range: 18.00 - 21.00 | Per Hour
Job Code: 366281
End Date: 2026-01-09
Days Left: 6 days, 12 hours left
To Discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!
Pay rate: $18 to 21/hr.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Industry: Medical Device
Duration: 06 Months (++Possibility of Extension)
Job Mode: Onsite
Description:
This role supports a Heart Failure remote monitoring program to assist patients enrolled in Remote Patient Monitoring services. The VADWatch Customer Service Representative manages the customer experience from onboarding through discharge, helping patients with device setup, compliance follow-up, and routine health data submission through the HealthCheck platform. The role also coordinates equipment supply, shipping, and preventative maintenance while ensuring compliance with HIPAA and internal quality standards.
Key Responsibilities:
- Support and maintain a patient customer base in the Remote Patient Monitoring system
- Conduct onboarding, equipment setup, and compliance follow-up calls
- Manage supply and equipment orders, shipping, delivery confirmation, and returns
- Perform monthly check-ins and outbound communications
- Troubleshoot issues and coordinate with vendors as needed
- Ensure documentation accuracy and adherence to regulatory requirements
- Support workflow and process improvement activities
Required Qualifications:
- Minimum 1 year of customer service experience
- High school diploma or equivalent
- Proficiency with MS Office
- Strong problem-solving and teamwork skills
Preferred:
- Associate degree or equivalent experience
- Data processing experience
- Spanish language skills
Job Requirement
- Customer Service
- Calling
- Outbound Calls
- Manage supply
Reach Out to a Recruiter
- Recruiter
- Phone
- Deepak Arya
- deepak.arya@collabera.com
Apply Now
Apply Now
