The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract to Hire: Pennington, New Jersey, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 366390
End Date: 2026-01-15
Days Left: 27 days, 11 hours left
Job Details:
Title: Customer Service Representative
Client: Banking
Locations: Onsite Pennington NJ, 08534
Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire)
Pay Range: $20/hr to $21/Hr.
Start Date: Feb 1st week, 2026
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Available Work Shifts (Eastern Time)
Shifts are assigned on a first-come, first-served basis.
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Monday - Friday - 10:30 AM – 7:00 PM
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Monday - Friday - 11:00 AM – 7:30 PM
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Monday - Friday - 12:30 PM – 9:00 PM
Job Description:
DEPARTMENT- 401k
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Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans.
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Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Required skills:
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Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
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Computer Literacy and proficient in using MS Outlook, Word, and PowerPoint is a REQUIREMENT
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Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
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Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
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Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
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Positive attitude that embracing coaching as an opportunity to improvement in current role
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Ability to handle confidential matters and sensitive information in a responsible manner.
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Ambitious and self-motivating
Job Requirement
- customer service
- CSR
- call center
- contact center
- customer support
- customer care
- client service
- client support
- help desk
- support associate
- support representative
- customer experience
- CX
- inbound calls
- outbound calls
- phone support
- chat support
- email support
- service representative
- customer advisor
- customer success
- customer specialist
- call agent
- support agent
- Collection
- Claims Representative
- Benefits Specialist
Reach Out to a Recruiter
- Recruiter
- Phone
- Mebin Joseph
- mebin.joseph@collabera.com
Apply Now
Apply Now
