Job Title:
Customer Service Representative - Bilingual/Spanish

Location:
Orlando, Florida

Duration:
6-month contract (potential extension)

Work Type:
Onsite

Job Summary:
The Customer Service Representative supports customers through inbound and outbound phone interactions related to supply orders, equipment support, and account follow ups. This role focuses on delivering a high-quality customer experience within a remote patient monitoring environment while following established procedures and regulatory standards. The position requires strong communication skills, reliability, and attention to detail.

Key Responsibilities:
• Receive inbound customer calls related to supply orders, equipment questions, and general support
• Perform outbound calls for customer follow ups, enrollment activities, and shipment notifications
• Support onboarding activities including customer education and equipment setup guidance
• Process supply and equipment orders and monitor shipping and delivery confirmations
• Maintain accurate customer records and ensure timely documentation updates
• Conduct routine customer check in calls and compliance follow ups
• Coordinate with vendors to resolve order issues or delays
• Follow established workflows, productivity standards, and quality metrics
• Adhere to privacy, security, and regulatory requirements including the Health Insurance Portability and Accountability Act

Required Qualifications:
• High school diploma or equivalent
• Minimum of one year of customer service experience
• Strong time management skills and attention to detail
• Professional verbal communication skills with excellent phone etiquette
• Ability to follow defined processes and work instructions consistently
• Proficiency with office productivity tools such as Word, Excel, and Outlook
• Ability to collaborate effectively within a team environment

Preferred Qualifications:
• Associate degree or equivalent work experience
• Experience with data entry or data processing tasks
• Bilingual communication skills in Spanish
• Familiarity with consumer smart devices and basic technical support

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, four zero one k retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking or public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.

Pay Range: $20 – $22 per hour