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Customer Service Representative

Contract: Roanoke, Virginia, US

Salary Range: 22.00 - 23.00 | Per Hour

Job Code: 366781

End Date: 2026-02-11

Days Left: 27 days, 15 hours left

Position Details:
Position: Escalations Representative 2
Industry: Banking/Financial Services
Job duration: 12 Months (Possible Extension)
Location: Roanoke, VA 24019(Hybrid post Training - 1 week from the Office, 1 week from Home)
 
Description:
  • This is a Level 2 escalation queue that handles:
  • Call Volume - 300–400 calls/month - Phones only (no email/chat).
  • Types of Calls: 50% transferred in from frontline agents.
  • Help desk questions.
  • System unlocks/help.
  • Complex service issues.
  • Live customer escalations (non-regulatory).
The other 50% calls:
  • Direct customer calls regarding credit card rewards.
  • Redeeming points.
  • Gift card purchases.
  • Missing rewards.
  • Loyalty program servicing.
  • Must open a complaint in the WF system of record.
  • Must classify regulatory vs non-regulatory flags correctly.

 

Pay Range - $22 - $23/hr. 

 

Benefits: 
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
  • Customer Service
  • Calling
  • Inbound
  • outbound
  • calls
  • escalations representative
  • collection
  • claims
  • benefits
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nilesh Giri
  • nilesh.giri@collabera.com
Apply Now
Apply Now
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