Job Title: [Tech Support]

Location: [Addison, TX, Jacksonville FL, Chandler, AZ & Pennington, NJ]
Work Arrangement: [Onsite/ Hybrid]
Client Industry: [Banking & Finance]
Duration: [12-18Months Contract]
Schedule: [Monday to Friday, 8 AM – 5 PM Respective time zones]

About the Role

• We are hiring a Tech Support to join our client’s Banking & Finance on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking companies in the U.S. You’ll help drive business outcomes, tech goals, transformation.

Key Responsibilities

• Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
• The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working Hybrid if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
• Role involves basic troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
• Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
• In-house technical training will be provided backed up with real time support from peers and subject matter experts.

What We’re Looking For

• 1-3 years of experience
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Compensation

Hourly Rate: $[20.00] – $[21.00] per hour 
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. 

Ready to Apply?

Apply now or reach out to [Mohit kumar] at [mohit.skumar@collabera.com - +1 (704) 282-3104] for more information. We look forward to speaking with you!

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.