Job Title: IT Service Desk / Client Care Analyst
Location: Onsite 
Work Arrangement: Onsite 
Client Industry: Banking
Duration: Long-Term Contract
Schedule: Monday to Friday, Standard Business Hours

About the Role

We are hiring an IT Service Desk / Client Care Analyst to join our client’s technology support team on a contract basis. This is a great opportunity for individuals with strong customer service skills who are looking to grow their career in IT support. You will work in a fast-paced environment supporting internal users through live chat and phone while delivering exceptional client care.

Key Responsibilities

• Provide first-line technical support to internal users via live chat and phone
• Handle multiple live chat sessions simultaneously while meeting service level metrics
• Perform basic troubleshooting of MS applications and proprietary systems
• Accurately document incidents and resolutions for escalation to second-line support teams
• Maintain high standards of customer service, quality, and operational performance
• Collaborate with team members and global partners to resolve issues efficiently
• Follow established IT service management processes and workflows

What We’re Looking For

• 1–3 years of experience in IT support, service desk, or customer service roles
• Excellent client care and customer service skills
• Strong verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational skills with the ability to prioritize workload
• Experience supporting Windows 10 environments
• Ability to consistently meet or exceed performance and quality targets

Nice to Have:

• Experience in a technology call center or IT support environment
• Familiarity with MS Office, Office 365, SharePoint, Skype
• Exposure to Citrix, VPN, Cisco AnyConnect
• Experience with ITSM tools such as ServiceNow or Remedy

Compensation

Hourly Rate: $18 – $20 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, paid vacation time, paid parental leave, and paid holidays annually – as applicable.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a people-first approach, empowering professionals to grow, learn, and make an impact.

Ready to Apply?

Apply now or reach out to Tanupriya Ganguly at 703-289-0198 or tanupriya.ganguly@collabera.com
for more information. We look forward to speaking with you!