Mission: Provide reliable Audio Visual and technical support across executive spaces, boardrooms, and events—ensuring flawless meeting experiences for leadership and staff.

Day-to-Day:

We are looking for an Audio-Visual Technician in Chicago, IL. This person must have strong hands-on AV experience and be able to hit the ground running with minimal training. Responsibilities include providing Level 1 support and some basic Level 2 support, responding to tickets through a ticketing system (open to ServiceNow, Jira, etc.), and troubleshooting meeting platforms such as Zoom, Teams, and WebEx. The technician will support board rooms, CEO offices, and company-wide events, working directly with VPs and C-suite leadership, requiring strong professionalism and a great attitude. Hands-on work includes troubleshooting panel equipment, cables, cameras, microphones, connectivity issues, and bad connections. For company events, the technician must arrive 1.5 hours early to ensure setup and readiness.

Must Haves:

• 4+ years of experience as an Audio Visual Technician

• Ability to hit the ground running with minimal training

• Strong customer service and professional attitude (executive-facing support)

• Experience providing Level 1 technical support (some Level 2 exposure)

• Experience using ticketing systems (ServiceNow, Jira, Service Desk+, etc.)

• Strong experience supporting Zoom,Teams, and WebEx

• Hands-on troubleshooting of panel equipment

• Experience working with cables, cameras, microphones, and AV connectivity issues

• Comfortable supporting board rooms, CEO offices, and company events

• Flexible for weekend work as needed (events, special meetings)

Plusses:

• Previous executive support experience (VP/C-suite environments)

• Event AV setup and live troubleshooting experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Interested candidates can send their resume to aneesha.chowdhury@collabera.com or reach me directly at 312-724-7929