Day to Day:

• Lead and manage UX and design-related research initiatives, with a focus on non-content experiences
• Perform qualitative and quantitative research, including surveys, trackers, and ad-hoc studies
• Design, build, and execute research using tools
• Own research intake, prioritization, and execution across multiple concurrent requests
• Collaborate closely with UX, Product, Design, Marketing, and Studio stakeholders
• Translate research findings into clear, actionable insights for decision-makers
• Drive research timelines, deliverables, and stakeholder alignment
• Serve as the primary owner of assigned research programs, ensuring high quality and on-time delivery

Must Haves:  

• 5+ years of experience in market research, UX research, design research, or a related field 
• Hands-on experience with survey creation and analysis 
• Strong background in UX or design research 
• Experience conducting both qualitative and quantitative research 
• Familiarity with CSAT, tracking studies, and longitudinal research 
• Proven ability to lead research initiatives end-to-end 
• Strong stakeholder management and communication skills 
• Leadership Principles: Customer Obsession, Insist on the Highest Standards, Ownership, Bias for Action 

Plusses:  

• Experience with vendor and research partner management 
• Experience supporting entertainment, streaming, or media platforms 
• Exposure to cross-platform UX research (TV, mobile, web) 
• Ability to operate in fast-paced, ambiguous environments