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Production Support

Contract: Charlotte, North Carolina, US

Salary Range: 55.00 - 60.00 | Per Hour

Job Code: 367041

End Date: 2026-02-19

Days Left: 26 days, 13 hours left

MAJOR BANKING CLIENT IS HIRING FOR A L3 PRODUCTION SUPPORT !!!
 
Job Title: L3 Production Support
Location: Plano, TX; Charlotte, NC
Work Arrangement: 3 day in office with 2 day WFH
Client Industry: Banking 
Duration: 12 -18 months Contract 
Schedule:  Monday to Friday 
About the Role
Must haves:
  • 4+ years of experience in a production support/application support role
  • 8+ years of large-scale development experience.  
  • Incident management background
  • Monitoring tools: Splunk, AppDynamics, Dynatrace and Interscope
  • Linux/Unix experience
  • Ability to run script – SQL or Shell
  • Strong Oracle Database knowledge
  • AWS knowledge
  • .net, C#, SQL server experience
 Day-to-day:
  • Monitor POS applications, payment gateways, merchant transaction flows, and backend services using enterprise monitoring tools.
  • Respond to production incidents, triage issues, perform impact analysis, and restore service quickly.
  • Participate in major incident bridges (P1/P2) and provide real-time updates to leadership and support teams.
  • Maintain high availability for 24/7 POS systems supporting in-store and mobile transactions
  • Troubleshoot transaction failures, POS device errors, integration issues, and API failures between POS and backend systems.
  • Analyze logs, dashboards, and traces to identify root cause and contributing factors.
  • Work with vendor systems, acquirer networks, and internal services to pinpoint disruptions.
  • Participate in deployment planning, go-live support, and post-release validation for POS software deployments.
  • Validate configuration changes, interface updates, firewall rules, certificates, and payment routing changes.
  • Improve system monitoring, event correlation, anomaly detection, and alerting thresholds.
  • Build automation for repetitive tasks, log extraction, data validation, and failover testing.
  • Develop dashboards for SLA/SLO reporting, transaction trends, and performance metrics.
  • Work with engineering, DevOps, QA, merchants, and operations teams to keep systems healthy and performant.
  • Provide production insights to enhance application design and reliability.
  • Communicate technical issues to non-technical stakeholders clearly and effectively.
Compensation 
Hourly Rate: 50$-55$ per hour 
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits: 
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
 
Ready to Apply?
Apply now or reach out to Ashwini Pawar at ashwini.pawar@collabera.com for more information. We look forward to speaking with you!
Job Requirement
  • Splunk
  • AppDynamics
  • Dynatrace
  • Interscope
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Ashwini Pawar
  • ashwini.pawar@collabera.com
Apply Now
Apply Now
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