About Role:

• Serve as the primary point of contact for public, patients, visitors, and internal staff by managing inbound calls and dispatching service requests efficiently.

• Support daily operations and departmental projects in a fast-paced healthcare environment while ensuring high standards of customer service.

• Act as a flexible team member capable of covering CR1 shifts and assisting with workflow coordination across multiple functions.

Responsibilities:

• Answer and manage high-volume inbound calls from public and internal customers, ensuring accurate documentation and timely dispatch of work requests.

• Perform all phone and work request dispatch duties at a CR1 level, including shift coverage as needed.

• Monitor environmental and security systems, including doors, gates, parking lot intercoms, and CCTV alarms.

• Coordinate and assist with workflow management and task assignments for patient transporters.

• Participate in or lead departmental projects to support operational improvements and special initiatives.

• Provide constructive feedback to leadership to improve processes, increase efficiency, and enhance team performance.

• Resolve difficult situations professionally, applying conflict resolution skills to maintain a positive customer experience.

• Maintain professionalism, accuracy, and courtesy while performing all assigned duties in a high-stress, fast-paced environment.