Job Overview:

• The Services New Associate will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing incoming and outgoing phone, email and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment.

Key Responsibilities

Laboratory Support & Sample Handling

• Answer incoming phone calls, chats, and or emails
• Conduct outreach phone calls and or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Relay research findings and outcomes to customers
• Manage customer contact while balancing the entry and review of all customer documentation
• Successfully achieve individual production metrics and contribute to the success of the broader teams goals
• Maintain compliance and adhere to quality standards aligned to reduce operational risk.

Requirements of the Role:

• High School Diploma or GED
• Internet access sufficient to handle calls received via the Internet  
• Quiet and private remote work location
• Proficiency with computers: Experience using the internet, email via Outlook, etc. 
• Data entry experience 
• Listening, verbal, and written communication experience 
• (Excel, Word, Outlook, and Teams) experience

Salary and Other Compensation:

The annual [salary/hourly rate] for this position is between $19.00 - 21.00 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

[medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short-term disability insurance],

[paid parking/public transportation], [Paid time off], [Days/hours of paid sick and safe time], [Days/hours of paid vacation time], [Weeks of paid parental leave], [Paid holidays annually], [any additional benefits applicable].