Job Title: Technical Support
Duration: 6 months 
Location: New Albany, OH
Pay range: $17/hr to $19/hr

About the Role**

We are seeking a skilled and proactive IT Technician to join our dynamic team. This role involves working in a fast-paced environment, focusing on hardware troubleshooting, repair, and maintenance. The ideal candidate will have hands-on experience in IT support, particularly in large-scale data center environments.

**Responsibilities**

• Troubleshoot and repair physical hardware, including motherboard swaps and component isolation.
• Run network cables, check connections, and maintain network layer 1 components.
• Interact with host systems using foundational Linux skills.
  Work dynamically across teams and campuses, adapting to shifting priorities.
• Utilize proprietary systems for ticketing and data tracking.
• Engage with AI tools for ticket synopses and diagnostic suggestions.
• Follow well-defined processes for newer hosts and rely on troubleshooting intuition for legacy systems.

**Education Qualification**

• A degree in Information Technology, Computer Science, or a related field is preferred but not required.

**Required Skills**

• Strong understanding of motherboards, RAM/DIMMs, and CPU components.
• Foundational skills in Linux for system interaction.
• Experience in physical hardware repair and maintenance.
• Ability to work in large-scale data center environments.
• Proactive and self-driven with a willingness to learn and adapt.
• Ability to influence without authority and work collaboratively across teams.

**Technical "Must-Haves"**

• Hardware Proficiency:
• In-depth knowledge of computer components and their interactions.
• Linux Knowledge: Basic skills for interacting with host systems.

Skillset:

• Experience in hardware repair and troubleshooting.
• Network Layer 1- Proficiency in running cables and maintaining network connections.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.