Position Details:

Key skill:

• Experience in building Payment solutions on Mobile App & Web Apps for Digital channels- Inapp, Web, SMS messaging such as RCS and iOS business chat
• Experience in developing interfaces and APIs to manage Payments through multiple payment gateways
• Experience in program planning for a solution from build to deployment coordinating with 3rd party solution providers to track dependencies and manage delivery schedule
• Experience with Netomi & LivePerson SaaS solution will be plus

Job Description:

• We are seeking a Developer III to support the design, development, and delivery of web-based and conversational AI solutions.
• This role requires strong hands-on technical expertise along with the ability to lead solution design and collaborate across business and technology teams.

Key Responsibilities:

• Lead design solutions, solution blueprints, and technical artifacts, including hands-on development
• Design and develop Conversational AI solutions, including chatbot, web chat, and cloud-native web applications
• Drive integration of voice and web-based channels with backend systems, APIs, and analytics platforms
• Lead and design API integrations across internal platforms, external systems, and cloud services
• Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables
• Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure secure, scalable, and high-performance deployments
• Work within Agile/Scrum or SAFe delivery frameworks
• Ensure applications meet standards for performance, security, and compliance
• Provide documentation and communicate technical solutions clearly to both technical and non-technical audiences

Required Skill and Experience:

• 8+ years of hands-on technical experience in Contact Center and Customer Experience (CX) platforms
• Proven experience delivering:
• IVR solutions
• Web chat solutions
• AI-powered virtual assistant
• Strong understanding of:
• Cloud platforms (AWS, Azure, or GCP)
• APIs, JSON, XML, OAuth
• CI/CD pipelines and DevOps practices
• Hands-on experience with Node.js and/or Python
• Experience working in Agile/Scrum or SAFe environments
• Strong organizational, stakeholder management, and communication skill
• Experience collaborating across development, infrastructure, and product teams

 Nice to Have:

• Knowledge of NLP, NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Vertex AI, AWS Bedrock)
• Experience in Conversational AI domains
• Experience supporting AI/ML chatbot or voice bot initiatives, including:
• Data preparation
• Prompt design
• Testing and feedback loops
• Familiarity with customer journey mapping, persona design, and voice UX best practices
• Familiarity with compliance standards such as GDPR, HIPAA, or PCI-DSS

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.