The Customer Service Associate will serve as a Tier 1 Customer Service Agent, providing high-quality support via inbound and outbound calls, email, and chat. This role focuses on first-call resolution, application processing, dispute resolution, and accurate documentation while ensuring compliance and data privacy in a fast-paced call center environment.

Schedule:

Monday–Friday | Shifts between 8:00 AM – 6:30 PM EST
Rotational after-hours coverage; overtime may be available

Location Requirement:

Candidates must reside in:  Columbus OH , Cincinnati OH , Detroit OH, Pittsburgh PA ,Cleveland OH

Key Responsibilities:

• Handle inbound and outbound customer interactions (phone, chat, email)

• Resolve inquiries using multiple systems with a focus on first-call resolution

• Follow call scripts, procedures, and compliance standards

• Accurately document customer interactions and case details

• Meet productivity, quality, and performance metrics

• Maintain professionalism and safeguard customer data

  Basic Qualifications:

• 2+ years of customer service experience

• 1+ year of call center experience

• 6 months of Utilities or Health & Public Services experience

• High School Diploma or GED

• Strong communication, data entry, and MS Office skills

• Reliable internet and a private remote work environment
  
  

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.