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Technical Writer
Contract: Charlotte, North Carolina, US
Salary Range: 40.00 - 46.00 | Per Hour
Job Code: 367348
End Date: 2026-03-06
Days Left: 29 days, 8 hours left
Technical Writer – Enterprise IT Systems
Location: Charlotte, NC CIC - 28262
Payrate: $40-46/hr
Duration: 12+ Months
Location: Charlotte, NC CIC - 28262
Payrate: $40-46/hr
Duration: 12+ Months
Why This Role Is Open:
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This role supports the expansion of an enterprise systems documentation function, focused on delivering clear, consistent, and user-friendly technical documentation to enable critical IT initiatives, knowledge transfer, and operational continuity.
Key Responsibilities
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Develop high-quality technical documentation for enterprise IT systems, ensuring clarity, accuracy, and completeness.
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Partner with subject matter experts (SMEs) and cross-functional teams to gather requirements, validate content, and ensure technical accuracy.
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Identify documentation gaps and proactively create or enhance content to address them.
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Tailor documentation for diverse audiences, including technical engineers and business stakeholders.
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Create process maps and workflow visualizations to simplify complex systems and processes.
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Implement and maintain version control across all documentation deliverables.
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Manage multiple documentation projects concurrently while maintaining consistent stakeholder communication.
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Ensure documentation aligns with organizational standards and supports long-term knowledge retention and transfer.
Required Qualifications
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Proven experience as a Technical Writer in an IT or enterprise systems environment.
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Strong ability to understand and document complex technical systems and processes.
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Exceptional attention to detail with a high standard for accuracy and consistency.
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Strong communication skills, including:
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Ability to ask probing, clarifying questions professionally
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Clear and concise written and verbal communication
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Confidence balanced with diplomacy when driving information gathering
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Ability to prioritize effectively, adapt to changing requirements, and work independently.
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Strong multitasking skills and flexibility in a fast-paced environment.
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Proficiency in MS Word, MS Excel, and AI-Copilot (or equivalent AI-assisted tools).
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Experience with process mapping and workflow visualization.
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Familiarity with documentation version control practices.
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Collaborative mindset with openness to feedback and continuous improvement.
Preferred Qualifications
Experience supporting documentation used for upskilling and reskilling initiatives.
Understanding of regulatory or compliance requirements in IT environments.
Hands-on experience with Confluence, SharePoint, or similar documentation platforms.
AI proficiency, including effective prompting, iterative refinement, and validation of generated outputs
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- MS Copilot
- Technical Writing
- enterprise IT systems
- technical documentation
Reach Out to a Recruiter
- Recruiter
- Phone
- Shoeb Khan
- shoeb.khan@collabera.com
Apply Now
Apply Now
