The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Cleveland, Ohio, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 367355
End Date: 2026-03-06
Days Left: 28 days, 16 hours left
Domain: Healthcare
Job Title: CSR || Customer Service Representative
Location: Multiple Locations - Columbus, OH || Cincinnati, OH || Detroit, OH || Pittsburgh, PA || Cleveland, OH
Duration: 06 Months (Extension/Conversion based on performance)
Pay Range: ($20-$21) hourly - M-F, shifts between 8:00 am and 6:30 pm EST
Start Date: 23rd March
Basic Qualifications:
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2 years of Customer Service experience
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1 year of Call Centre Agent experience
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6 months of Utilities or Health & Public Services experience
Preferred Qualifications:
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6 months of Health & Public Services experience
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Examples would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services
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Former Transaction Processing Experience
Requirements of the Role:
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High School Diploma or GED
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Internet access is sufficient to handle calls received via the Internet
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Quiet and private remote work location
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Proficiency with computers: Experience using the internet, email via Outlook, etc.
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Data entry experience
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Microsoft Office (Excel, Word, Outlook, and Teams) experience
Key Responsibilities
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Answer incoming phone calls, chats, and or emails
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Conduct outreach phone calls and or emails
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Provide outstanding customer service
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Recognize and follow call flows with scripts
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Research and review customer inquiries
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Research information using multiple systems
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- Customer Serice
- Customer Care
- Customer Support
- Customer
- Calls
- Inbound
- Outbound
- Healthcare
- Pharma
- Benefits
Reach Out to a Recruiter
- Recruiter
- Phone
- Mradul Khampariya
- mradul.khampariya@collabera.com
Apply Now
Apply Now
