The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Process Engineer
Contract: Charlotte, North Carolina, US
Salary Range: 58.00 - 61.00 | Per Hour
Job Code: 367385
End Date: 2026-03-07
Days Left: 18 days, 13 hours left
- 6+ years of experience in process engineering, workforce analytics, task mining, automation, or related fields, supported by work experience, training, military service, or education.
- Strong delivery and project management experience with a track record of managing multi-persona, multi-application observation programs.
- Deep experience in process engineering, operational transformation, or workflow redesign.
- Proven ability to translate observed tasks into structured SOPs or automation-ready requirements.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Pay Range: $58-$61/hr
Job Requirement
- Process Engineer
- SOPs
- O2A
- Observe-to-agent
- workflow redesign
Reach Out to a Recruiter
- Recruiter
- Phone
- Muskan Gupta
- muskan.gupta@collabera.com
Apply Now
Apply Now
