Day To Day Responsbilities:

• Work in a sales office environment, surrounded by sales reps (high energy, fast moving).
• Once a salesperson sells a service, they submit an order in Salesforce. Deal Desk receives it, assigns it to an analyst, and the analyst:
• Reviews the deal details + documentation Reaches out to the salesperson to align on requirements Coordinates with delivery/implementation teams Schedules and leads/joins client onboarding/orientation calls Collects/validates client info (start date, goals, key data, requirements) Ensures everything is entered correctly into CRM and is compliant Heavy focus on
• Documentation in short windows Client calls + stakeholder communication Manual CRM updates Handling multiple priorities at once.

Must Haves:

• Bilingual in French and English, and strong communication (verbal, written, and virtual) Client-facing experience (sales support, onboarding, customer success, account coordination, banking, or financial services strongly preferred)
• Proficiency with: Excel Ms Word & PowerPoint CRM tools (Salesforce strongly preferred as it's a Salesforce environment, others transferable).
• recent grads with client-facing exposure will be considered.

Pay range is $21-$25/hr

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.