The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Roanoke, Virginia, US
Salary Range: 22.00 - 23.00 | Per Hour
Job Code: 367651
End Date: 2026-03-20
Days Left: 18 days, 16 hours left
In this role, you will:
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Support internal and external customers with inquiries and complaints regarding financial products and services.
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Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online
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Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
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Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
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Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action.
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Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
Job Requirement
- Call
- healthcare
- banking
- customer service
Reach Out to a Recruiter
- Recruiter
- Phone
- Kajri Maheshwari
- kajri.maheshwari@collabera.com
Apply Now
Apply Now
