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technical support technician
Contract: Chantilly, Virginia, US
Salary Range: 22.00 - 26.00 | Per Hour
Job Code: 367770
End Date: 2026-03-26
Days Left: 24 days, 20 hours left
Job Title: Technical Support Tech I
Job Location: Chantilly, Virginia
Job Duration: 6 months, with potential for extension or conversion based on business needs and performance.
Pay Rate: $22/hr to $26/hr
We are looking for a motivated Technical Support Specialist. In this role, you will be the first point of contact for end users, helping them resolve a variety of technical issues. You’ll respond to requests via phone, email, and in-person, identifying, researching, and solving problems to ensure smooth day-to-day operations. You will also document, track, and monitor issues to ensure they are resolved promptly. This is a great opportunity for someone with 0–3 years of experience or a related educational background who is eager to grow in the IT support field.
What You’ll Do:
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Provide support to end users for technical issues.
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Respond to calls, emails, and personnel requests for help.
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Troubleshoot, research, and resolve technical problems.
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Document, track, and monitor issues to ensure timely resolution.
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Follow established guidelines and instructions while performing your duties.
What We’re Looking For:
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Knowledge of common technical concepts, practices, and procedures.
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Ability to follow instructions and work under supervision.
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A proactive attitude and willingness to learn.
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Associate’s degree or relevant experience in a related field is preferred.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- IT Help Desk / Technical Support
- Desktop Support (Windows environment)
- Troubleshooting hardware and software issues
- Basic knowledge of Operating Systems (Windows 10/11
- macOS preferred)
- Knowledge of computer hardware
- peripherals
- and accessories
- Ticketing systems (ServiceNow
- Jira
- Zendesk
- or similar)
- Basic network troubleshooting (Wi-Fi
- LAN
- VPN connectivity)
- Email support tools (Microsoft Outlook
- Office 365)
Reach Out to a Recruiter
- Recruiter
- Phone
- Nishant Kumar
- nishant.makumar@collabera.com
Apply Now
Apply Now
