• Transcribe data from hedge fund application forms & dealing instructions received from investors onto various transfer agency systems and review for accuracy
• Preprocess of client instructions such as checking for completeness of instructions, balance availability, application of FX rates & signature verification
• Processing of capital transactions from inception of the trade to issuing of contract notes and ensure they comply with client's Anti-Money Laundering standards
• Liaise with Investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
• Reporting to Investor and Investment Managers at various intervals throughout the life of the transactions
• Maintain client accounts on the systems to ensure that details are correct and up to date. Amend and upload changes under strict operating procedures as defined by company policy
• Respond to standard queries and requests from investors in a timely and efficient manner and manage all internal and occasionally external telephone & written inquiries in a professional manner
• Prepare the annual audit reports and respond to all investor audit confirmations for the funds under administration
• Perform anti-money laundering procedures and obtain client identification documents & review same for completeness
• May be required to perform review of input of other team members work as authorized by team leaders
• Process wire transfers via the Bank’s wire application for various internal departments to include liaising with internal teams such as Fund Accounting and Banking Division with respect to the daily reconciliation and processing of investor’s subscription monies, and then remittance of investor’s redemption proceeds
• Expedite & resolve any returned monies, cash movements or information requests flagged by/to the Internal Cash Investigations Team
• Input and amend wire templates and record client referential payment details in processing systems
• Confirm proper execution of wires to various internal departments and provide updates, as needed, on daily problems affecting the daily work flow and established deadlines
• Ensure all team procedures and controls are adhered to
• Prepare upon request MIS/ KPI data for management reporting
• Additional duties may be assigned from time to time

Minimum required qualifications

• Willingness to learn new systems, concepts and broaden knowledge in the industry
• Prior Investor Servicing experience required and working knowledge of relevant regulations and legislation for Investor Services (such as ERISA, FINRA, etc.)
• Bachelor’s degree required, preferably Accounting, Finance or Economics
• Excellent MS Office skills including Word & Excel
• Understanding of FATCA, CRS and AML regulations and investor related tax reporting
• Understanding of relevant regulations and legislation for Investor Services (such as ERISA, FINRA, Blue Sky, etc)

• Willingness to learn new systems, concepts and broaden knowledge in the industry
• Understanding of hedge fund vehicles (legal structure, investment objective, fee structure, liquidity provisions, etc.)
• Understanding of cash wire standards, templates and cash reconciliation process
• Detail oriented, able to process high volumes of activity with no errors
• Courteous, client focused concise communication both written and verbal
• Professionalism and responsiveness to internal and external counterparties
• Strong organizational & problem solving skills
• Firm understanding of bank wire instructions and wire packet support requirements
• Ability to work under pressure with strong problem solving skills
• Flexible and displays a positive attitude
• Team oriented individual who takes initiative and ownership of assigned responsibilities
• Strong oral and written communication skills
• Excellent interpersonal and customer service skills