Schedule:

• Mon-Fri 9:30-6:30 CST and Saturday 8:00AM to 5:00PM CST.
• Training hours will be 8:00-5:00 CST.

Summary:

• At least 1 year relevant experience.
• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Company.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process.
• Identifies issues and recommends solutions on team projects

Position Details:

• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Qualifications:

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment
  Technology - (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
• Experience with Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Preferred Skills:

• Customer service and call center skills
• Priority soft skills Good tone and communication skills and listening skills
• Role will support Fraud Mgmt.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
  
  
  If you're interested kindly share your resume at prisca.xavier@collabera.com