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Customer Success/ Renewals (B2B Cloud)
Remote: New York, New York, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 367918
End Date: 2026-04-02
Days Left: 27 days, 22 hours left
Client: Tech Giant
Job Title: Subscription Renewal Coordinator/Cloud Renewal Specialist/SaaS Renewal Specialist
Duration: 12 Months (Extension and Conversion will be based on performance)
Location: Remote Role
Pay Range: ($22 - $28) hourly
Must Have:
- B2B enterprise account experience (not retail customer service)
- SaaS / Cloud subscription exposure
- Renewal management experience
- ARR understanding
- CRM system hands-on experience
- Experience with procurement or commercial discussions
- Strong process orientation and data accuracy mindset
Duties:
- Execute end-to-end renewal processes for cloud and subscription customers.
- Manage contract renewals, replacements, and entitlement validations.
- Engage with business clients to support renewal discussions and maintain retention.
- Support commercial negotiations aligned with policies and customer agreements.
- Maintain accurate contract data within CRM and commercial systems.
- Track renewal pipeline and assist with forecasting activities.
- Partner cross-functionally with Sales, Finance, Legal, and regional teams.
- Ensure compliance with Cloud Terms & Conditions.
- Follow structured workflows and governance processes to prevent revenue leakage.
- Maintain strong customer experience throughout the renewal lifecycle.
Requirements:
- Bachelor’s degree or equivalent experience.
- Experience in a customer-facing B2B environment.
- Experience working in SaaS, cloud, or subscription-based models.
- Understanding of renewal lifecycle and contract management.
- Knowledge of commercial metrics (ARR, GRR, NRR, forecasting principles).
- Experience using CRM platforms (Salesforce, SAP CRM, or similar).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong written and verbal communication skills.
- Spanish or Portuguese fluency preferred.
Duties:
- Execute end-to-end renewal processes for cloud & subscription customers.
- Manage contract renewals, replacements, and entitlement validations.
- Engage with business clients to support renewal discussions and maintain retention.
- Support commercial negotiations aligned with policies and customer agreements.
- Maintain accurate contract data within CRM and commercial systems.
- Track renewal pipeline and assist with forecasting activities.
- Partner cross-functionally with Sales, Finance, Legal, and regional teams.
- Ensure compliance with Cloud Terms & Conditions.
- Follow structured workflows and governance processes to prevent revenue leakage.
- Maintain strong customer experience throughout the renewal lifecycle.
Requirements:
- Bachelor’s degree or equivalent experience.
- Experience in a customer-facing B2B environment.
- Experience working in SaaS, cloud, or subscription-based models.
- Understanding of renewal lifecycle and contract management.
- Knowledge of commercial metrics (ARR, GRR, NRR, forecasting principles).
- Experience using CRM platforms (Salesforce, SAP, CRM, or similar).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strong written and verbal communication skills.
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Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics, and support on transactional steps related to renewals and replacements.
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Leverage internal SAP networks to navigate cross-functionally and regionally.
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Possess knowledge of SAP Cloud Terms and Conditions.
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Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
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Knowledgeable in commercial metrics and forecasting principles.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- B2B
- Enterprise Account Management
- SaaS
- Cloud Subscription
- ARR
Reach Out to a Recruiter
- Recruiter
- Phone
- Mradul Khampariya
- mradul.khampariya@collabera.com
- 8139371148
Apply Now
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