• Conduct thorough claim investigations by adhering to Standard Operating Procedures (SOPs) and using multiple tools for evidence gathering and decision-making.
• Review and process property damage claims, ensuring accuracy, fairness, and compliance with guidelines.
• Perform data analysis (including Excel pivot tables) to identify trends, root causes, and opportunities for process improvements or automation.
• Escalate recurring issues, pain points, or trends for resolution.
• Collaborate with team members on ambiguous cases to drive consistency in judgment and claim handling.
• Provide relevant evidence to Delivery Service Providers (DSPs) and review paid claims for potential cost recovery.
• Track claims post-payment, validating DSP responsibility with strong evidence.

• Bachelor’s degree or equivalent experience.
• Minimum 1 year of administrative or office experience.
• Proficiency with MS Office Suite (Outlook, Word, Excel – including pivot tables).

• Experience in claims adjustment or case management.
• Background in the insurance industry.
• Advanced Excel (VLOOKUP, formulas, pivot tables).
• Valid claims adjustment license.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.