Job Title: Application Support Specialist

Location: Charlotte, NC
Work Arrangement: Hybrid
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: Standard Time ( 8 AM to 5 PM CST)

Day To Day Responsbilities:

• Monitor POS applications, payment gateways, merchant transaction flows, and backend services using enterprise monitoring tools.
• Respond to production incidents, triage issues, perform impact analysis, and restore service quickly.
• Participate in major incident bridges (P1/P2) and provide real time updates to leadership and support teams.
• Maintain high availability for 24/7 POS systems supporting in store and mobile transactions
• Troubleshoot transaction failures, POS device errors, integration issues, and API failures between POS and backend systems.
• Analyze logs, dashboards, and traces to identify root cause and contributing factors.
• Work with vendor systems, acquirer networks, and internal services to pinpoint disruptions.
• Participate in deployment planning, go live support, and post release validation for POS software deployments.

Must Have:

• 4+ years of experience in a production support/application support role
• 8+ years of large-scale development experience.
• Hands on application support experience
• Monitoring tools: Splunk, AppDynamics, Dynatrace and Interscope
• Linux/Unix experience
• Ability to run script
• – SQL or Shell AWS knowledge .net, C#, SQL server experience AI; Copilot background

Compensation

• Hourly Rate: $60 - $65 per hour
  This reflects base compensation and may vary based on candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.