Required Skills:
• Strong technical troubleshooting abilities
• Experience with enterprise networks and infrastructure
• Excellent communication and documentation skills
• Hardware troubleshooting and remediation experience
• Basic networking knowledge and cable management skills
• Familiarity with infrastructure equipment (servers, switches, routers)
• Basic understanding of Linux operating systems
• Experience with ticketing systems and documentation
• Ability to work independently in a fast-paced environment

Physical/Work Requirements:
• Ability to lift 40+ pounds and perform physical labor
• Work in various data center conditions (cramped, elevated, noisy)
• Available for 24/7 rotating shifts and on-call support
• Must be able to work flexible schedules based on business needs

Basic Qualifications:
Must Have
High school diploma or equivalent required
• Minimum 2 years of hands-on experience in one or more of the following:
• Data Center Operations
• Computer Hardware Support
• Network Infrastructure
• Technical Troubleshooting
• Infrastructure Cabling
• Preferred Qualifications:
• Industry certifications (CompTIA A+, Network+, CCNA)
• Experience with:
• Network troubleshooting tools (VFLs, OTDR, power meters)
• Basic command line interfaces (Linux, Cisco IOS, JunOS)
• Fiber optic and copper cabling standards
• Hardware installation and rack mounting
• Basic scripting knowledge (Bash, Python)
• Understanding of core networking protocols and concepts

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.