Job Title: QA Auditor
Duration: 6-months to 9- months contract (potential extension/conversion)
Location: Charlotte, NC

Day-to-Day Responsibilities:
• Conduct comprehensive quality audits of citywide development policies, records, and process adherence
• Maintain and improve ISO 9001 quality standards across departments
• Collaborate with departments to drive corrective and preventive actions
• Support performance measurement and benchmarking initiatives
• Recommend quality improvements and process enhancements
• Participate in continuous improvement planning and city audit workshops
• Update and maintain standard operating procedures (SOPs)
• Coach internal teams on quality compliance and auditing best practices
• Apply root cause analysis methods (5 Whys, Fishbone, etc.) to recurring audit findings or compliance issues

Must Have: 
• 5+ years in quality assurance roles
• Lead Auditor experience
• Certified ISO 9001 Auditor (or equivalent ISO cert)
• Lean Six Sigma Green Belt (minimum); Black Belt preferred
• Proficiency in quality management systems (QMS) and audit lifecycle
• Strong documentation and analytical reporting skills
• Effective communicator with cross-functional stakeholders
• Ability to work in public sector or similarly regulated environments

Plusses:
• Root cause analysis expertise (5 Whys, Ishikawa, FMEA, etc.)
• Prior experience working with municipal governments or transit authorities
• Familiarity with ISO 14001, ISO 55001, or related standards
• Experience conducting or facilitating Kaizen/CI events
• Process mapping using Visio, Lucidchart, ARIS, or similar tools

Salary and Compensation:
The hourly rate for this position is between $40 - $44 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.