Day-to-Day Responsibilities:

• Performing tier 1 troubleshooting support at the various locations in the area PC refreshes and upgrades, machine/printer set ups, software installations, mat drives, resolving computer issues, reimaging/repurposing machines, inventory, day to day IT desktop support, answering calls from users and server/networking teams if issues arise, resetting passwords, general computer fixes Windows/MS 365 support.

Must Have:

• No degree/education necessary,
• Work experience - education 2-4 years of experience (tier 1/tier 2 support) Tier 1/tier 2 troubleshooting experience,
• Must know their way around a computer!
• Experience interacting with VPs and executives

Nice To Have:

• Desktop support MS certificate A+ certifications.
• Desktop support certs - basic computer understanding Windows 10/windows 11 experience.

Pay Range: $24 to $27 per hour

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.