The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Service Desk Specialist
Remote: Englewood, Colorado, US
Salary Range: 20.00 - 25.00 | Per Hour
Job Code: 368061
End Date: 2026-04-10
Days Left: 26 days, 10 hours left
Position Details
Job Title: Service Desk Technician
Location: Colorado - Remote
Duration: 4 Months with extension
Pay Rate:$20 - $25/hr
Essential Duties and Responsibilities
Essential Duties and Responsibilities
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Provide first-level technical support via phone, email, and ticketing portal, including tasks such as gathering log files, password resets, troubleshooting, and triaging incidents and service requests from customers.
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Efficiently prioritize, triage, and manage tickets in the queue, ensuring all actions align with best practices for ticket handling.
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Take full ownership of assigned tickets by maintaining strong communication with partners to understand the issue, providing frequent and meaningful updates, and acting with urgency to drive resolution.
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Follow up with clients in a timely manner, resolve incidents, fulfill requests, and escalate tickets to the appropriate team when necessary.
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Review and contribute updates to the internal knowledge base to improve support accuracy and efficiency.
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Attend and actively participate in team meetings, both within the department and cross-functionally.
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Assist with pilot testing and evaluation of software prior to production rollout.
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Participate in a rotating Saturday shift and serve on-call for one week approximately every 2½ months.
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Perform other duties as assigned.
Qualifications
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1 year work experience in a technical support role required
- Experince with VPN
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Associates degree in an IT related field preferred
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Certification in HDI, CompTIA, or MS preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- VPN
- CompTIA
- Support
Reach Out to a Recruiter
- Recruiter
- Phone
- Sharvari Doke
- sharvari.doke@collabera.com
Apply Now
Apply Now
