Pay Range: 20/hr. - $22/hr.

Day to Day in the role (responsibilities):

• Perform hardware break-fix on a variety of components and conduct network troubleshooting to resolve operational incidents that impact service availability.
• Install, rack, and cable new equipment, while also finding innovative solutions to complex problems within the data center.
• Participate in a primary responder rotation and provide after-hours support to monitor infrastructure, coordinate incident response, and escalate issues to senior technicians and management as needed.
• Contribute to a culture of safety by safely moving and lifting equipment, including the ability to lift up to 35 pounds alone and participate in group lifts for heavier items (36+ pounds).
• Work in a variety of environments, including cramped, elevated, and noisy areas, while performing physical tasks such as bending, stretching, and ascending ladders.
  
  Must haves:
• Assist in training and onboarding new team members, sharing your knowledge and helping to foster a collaborative team environment.
• Travel within the regional work area using your own reliable vehicle to respond to various data center locations.
• Proven experience with hardware break-fix and network troubleshooting.
• Familiarity with computer software and network hardware.
• Experience working in uncomfortable or cramped environments.
• The ability to work independently and as part of a team, demonstrating strong work prioritization and organizational skills.
• A valid driver's license and a reliable personal vehicle for regional travel.
• Willingness to work a flexible schedule, including a 4-day, 10-hour shift rotation, and be available for on-call duties and after-hours support.
  
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.