Client: Health insurance company
Title: Order Fulfillment Associate
Location: Melville, NY
Rates: $21-24/hr
Duration: 3 Months

Technical Skills:

• customer service experience
• office experience
• Order Entry
• Sap

Job Notes

• They must have order entry through another program.
• Must have Customer Service Experience, Order Entry, and SAP

Job Description:

• With minimal supervision, provide support in daily operations, ensuring timely order processing and fulfillment.
• Leverage knowledge in order processes to offer support and help refine business workflows.
• Contribute to maintaining efficient and accurate order fulfillment, ensuring smooth operations and timely delivery.
• Serve as contact for issues raised by customers and the Sales Team.
• Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction.
• Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed.
• Work with Customer Maintenance to open and update accounts daily.
  Receive and process orders for materials and merchandise.
• Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction.
• Confirm orders, unit prices, shipping dates, update shipping statuses, and notify customers of any backorders or delivery delays.
• Prepare order related documentation and process orders received from both sales staff and customers.
• Provide price quotations, complete order sheets, and verify the accuracy of pricing and quantities listed.
• Distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and back orders.
• Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed.
• Coordinate with internal departments to schedule product delivery commitments.
• Process chargebacks, credit memos, debit memos, and returns.
• Handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory.

Job Specifications:
Typically has the following skills or abilities:

• One to two years of relevant experience in customer service or administrative support.
• Proficient in a Windows environment with word processing, spreadsheet application, and data entry.
• Solid communication and interpersonal skills to effectively communicate information to customers and colleagues.
• Demonstrated ability to identify and resolve problems.
• Ability to multi-task and handle a heavy workload while maintaining focus and productivity.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.