**About the Role**

The Operations Specialist for Local Site Strategy and Employee Engagement is a strategic and hands-on leader responsible for enhancing employee engagement and ensuring the success of return-to-office (RTO) initiatives at the local site level. This role involves collaborating closely with the Executive Site Lead and Local Site Committee to develop and implement plans that boost on-site engagement, strengthen community and culture, and achieve measurable RTO and participation targets. The Operations Specialist will translate strategy into actionable goals, manage communications and programming, oversee budgets and vendors, and utilize data to continuously improve outcomes.

**Responsibilities**

• Develop and execute the local site engagement and RTO strategy, including setting annual and quarterly KPIs related to attendance, engagement, and program participation.
• Lead the planning and delivery of on-site experiences, events, and campaigns that foster community, reinforce culture, and encourage regular in-office attendance.
• Build and manage a communications roadmap using various platforms to drive awareness, motivation, and behavior change.
• Facilitate governance with the Executive Site Lead and Local Site Committee, setting agendas, tracking decisions and actions, and ensuring accountability to goals.
• Analyze data, survey results, event participation, and sentiment to identify trends and opportunities for improvement.
• Run experiments and pilots to improve RTO adoption, measure impact, and scale successful initiatives.
• Maintain an integrated calendar of site events, communications, and milestones to ensure cross-functional alignment.
• Manage procurement, contracts, vendor relationships, and site-level budgets, tracking ROI and optimizing spend for maximum impact.
• Partner with HR, Facilities/Workplace, IT, Security, and Communications to deliver a seamless on-site experience.
• Build dashboards and executive-ready reports to clearly communicate progress, risks, and recommendations.
• Own risk/issue management and change management plans to reduce friction and sustain adoption.
• Stay current on industry best practices in hybrid work, employee engagement, and workplace experience, applying relevant insights to the site strategy.

**Education Qualification**

 Bachelor’s degree in Business, Operations, Communications, or a related field.

**Required Skills**

• Proven experience in operations, program or project management, or workplace/employee engagement, with a track record of driving measurable outcomes.
• Strong strategic planning skills with the ability to translate goals into execution plans and deliver results in fast-paced environments.
• Excellent communication and influencing skills, comfortable engaging executive stakeholders and cross-functional partners.
• Data-driven mindset with proficiency in analytics and reporting tools such as Excel/Sheets, PowerPoint/Slides, and AirTable. Experience with Power BI/Tableau is a plus.
• Proficiency with MS Office Suite and collaboration tools like Teams/SharePoint or similar; familiarity with project tools preferred. - Knowledge of procurement, vendor management, budgeting, and event logistics.
• Experience in change management, behavior-change communications, or RTO/workplace programs is highly valued.
• Ability to work independently, manage multiple priorities, and execute with a high standard of quality.
• Candidate is expected to work in the Newtown Square, PA office 3 day per week.

**Success Measures**

Improved employee engagement and satisfaction with the local on-site experience, as measured by survey scores, eNPS, and sentiment analysis.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.