• Manage ADA accommodation requests

• Handle Leave of Absence escalations from a 3rd-party vendor

• Review medical documentation and determine eligibility

• Partner with HR, Legal, and business leaders on case decisions

• Support process improvement & projects when capacity allows

• Use ticketing / HR systems 

• A bachelor’s degree

• Experience with ServiceNow, Workday, or ticketing systems

• Tech company accommodations experience

Key Responsibilities:

Accommodation & Leave Case Management

• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners

• Review accommodation requests, guide employees through the process, and ensure all required documentation is completed.

• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up

• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.

• Maintain accurate records in HRIS (Workday) and case management systems (ServiceNow).

Leave Administration

• Administer LOA cases (FMLA and other statutory leaves) in partnership with leave administration vendors; ensure compliance with federal and local regulations.

• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.

• Collaborate with vendors and internal teams to resolve eligibility, escalations, and timing issues.

• Track and report on leave and accommodation metrics to ensure SLA adherence and continuous improvement.

Projects & Continuous Improvement

• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.

• Develop and update playbooks, templates, and training materials to standardize practices.

• Participate in cross-functional projects related to leave and accommodations, such as payroll integration and compliance reviews.

Basic Qualifications:

• 2 years of HR work experience with a bachelor’s degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)

• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)

• Previous experience with Leave Administration and ADA Accommodation case management.

Preferred Qualifications:

• 4+ years of accommodations and/or leave administration experience with a bachelor’s degree

• Strong knowledge of federal disability laws (ADA, FMLA) and related compliance requirements

• Strong verbal and written communication skills; experience working closely with business leaders and employees.

• Preferred experience with Workday and ServiceNow; other comparable software tools acceptable.

• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.

• Experience supporting process improvement and continuous improvement initiatives.