• Provide on-site IT support for office and production environments, handling service requests, troubleshooting technical issues, and supporting business systems.
• Work closely with internal IT teams and vendors to ensure smooth day-to-day operations.

Requirements:

• High School Diploma required; Associate degree in IT or related field preferred
• 1–3 years of experience in IT support, help desk, or desktop support
• Basic knowledge of Windows OS, MS 365, and networking (TCP/IP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow) preferred
• Familiarity with device management tools (Intune, SCCM) is a plus
• Strong communication and customer service skills

Responsibilities:

• Provide first-level IT support (onsite & remote) for hardware, software, and network issues
• Manage and update service tickets, ensuring timely resolution and proper documentation
• Support onboarding/offboarding (device setup, account provisioning)
• Maintain IT asset inventory and assist with audits and hardware refresh
• Assist with system upgrades, deployments, and IT projects
• Guide users on MS 365 tools and IT processes
• Coordinate with vendors and escalate issues when required.

 Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)