Job Title: Process Engineer

Location: Charlotte, NC

Work Arrangement: Hybrid

Client Industry: Banking Client

Duration: 12+ months

Schedule: Monday to Friday, 8 AM – 5 PM

Must-Haves:

• 6+ years of experience in process engineering, workforce analytics, task mining, automation, or related fields, supported by work experience, training, military service, or education.
• Strong delivery and project management experience with a track record of managing multi-persona, multi-application observation programs.
• Deep experience in process engineering, operational transformation, or workflow redesign.
• Proven ability to translate observed tasks into structured SOPs or automation-ready requirements.

Day To Day:

• Execute all phases of the O2A lifecycle (Observe → Analyze → Optimize → Run).
• Configure the Observe Assistant, apply activity tagging, and model persona-level behaviors.
• Partner with engineering teams to translate observed workflows into actionable agentic features and automation-ready requirements.
• Deploy SKAN.ai agents, configure masking protocols, validate data capture, and ensure strict adherence to governance and privacy standards.
• Operate and refine the SKAN Digital Twin to observe real-world workflows, identify inefficiencies, and generate actionable optimization insights.
• Produce structured process documentation (SOPs) for downstream automation, engineering, and operational teams.
• Maintain continuous observation cycles, including audit readiness, telemetry accuracy, and logging standards.
• Collaborate with teams to enable advanced data masking, clickstream capture, LLM-driven insights, and multi-application process analysis.
• Validate call-time analytics, multitasking behavior, and mainframe-level activity capture.
• Transform detailed process observations into structured insights that highlight complexity, friction points, and automation potential.
• Conduct observation deployments across target personas, functions, and application ecosystems.
• Build deep behavioral and task-level insights to support workforce efficiency and productivity initiatives.
• Perform end-to-end analysis of cognitive load indicators, exception patterns, and task-level performance variation.

Compensation

Hourly Rate: $58 to $60 per hour

This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us:

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply?

Apply now or reach out to Mansi Bhatt at mansi.bhatt@collabera.com for more information. We look forward to speaking with you!