Title: Senior Issuing Manager

Location: Miami, FL (Hybrid- 3-day Onsite)

Duration: 6 Months (Possibility of extension)

Pay Range: $50 - $58/hr

**About the Role**

The VAS Issuing Senior Manager is a pivotal position responsible for consultative sales and delivering training support to the LAC VAS Issuing team. This role specifically focuses on the Visa Processing Performance Monitor and Visa Analytics Platform, playing a crucial part in supporting the team's goals and objectives, ensuring efficient operations, and delivering high-quality results.

**Responsibilities** 

• Serve as the Subject Matter Expert (SME) for Visa Processing Performance Monitor (VPPM), managing client enrollments, status updates, new enrollments, cancellations, and retention.
• Utilize the potential client database to sell VPPM by defining client segmentation and tailoring messages specific to use cases.
• Collaborate with Customer Success Managers (CSMs) to identify potential clients and present the dashboard to address clients’ pain points.
• Maintain and update the potential client list after each billing month closure.
• Create and maintain an Issuer contact and email database for sending webinar invitations, informative emails, and use as sales contacts.
• Engage with VPPM enrolled users who are not utilizing the dashboard to provide training and enhance product engagement.
• Gather insights from VPPM super users on tool usage, additional information needs, and document use cases.
• Monitor and follow up on users enrolled in Free Trials, including activation and expiration timelines.
• Manage offboarding requests and follow up with sellers and Account Executives on open opportunities.
• Obtain leads from Customer Success teams and document feedback on canceled enrollments, providing analysis and potential solutions or product enhancements.
• Deliver excellent customer service both internally and externally.
• Conduct VPPM external webinars and manage the client pipeline in Dynamics.

**Education Qualification**

• Bachelor’s degree or an Advanced Degree in Business, Industrial Engineering, Information Technology, or relevant fields (e.g., Master's, MBA, JD, MD, or PhD).
• Over 10 years of work experience in relevant fields.

**Required Skills**

• Experience in the payments industry with knowledge of card processing is advantageous.
• Must have consultative sales experience; experience in Software as a Service is highly desired.
• Possess executive-level written and verbal communication and customer interaction skills.
• Strong organizational skills, self-starter, attention to detail, technical proficiency, ability to work under pressure, use of AI tools to facilitate work, and database management.
• Full professional proficiency in English and Spanish is required; proficiency in Portuguese is highly desired.

**Physical Requirements**

• The work environment includes both office and remote settings.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.