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Order processing
Contract: Roswell, Georgia, US
Salary Range: 21.00 - 22.00 | Per Hour
Job Code: 368405
End Date: 2026-05-01
Days Left: 28 days, 15 hours left
Detailed Job Description:
Job Title: Customer Logistics Analyst
Schedule: Hybrid onsite in Roswell, the other weekdays can be remote
Address: Roswell, GA 30076
Duration: 06 Months (Extension/Conversion will be based on performance)
Pay : $21-$22/ hr
Responsibilities:
• Execute manual customer order entry, leveraging an optical character recognition (OCR) tool and process where possible to drive efficiencies, while ensuring accuracy of all aspects of the orders
• Provide superior service to sales and customers with current information on stock availability and changes to customer orders, suggesting alternative plans and solutions when orders cannot be serviced as requested
• Handle customer inquiries, many of which are routine but some which may be of a sensitive and confidential nature, in a professional, courteous, accurate, timely and appropriate manner
• Ensure technical proficiency in, Service Cloud, and Outlook through ongoing training and updating of skills. Maintain working knowledge of these systems
• Participate in projects as necessary and in department training requests and identify opportunities to improve business and customer efficiency learning to utilize LEAN tools
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
• Provide support to ensure that department and team objectives are carried out in an effective, timely, and efficient manner
• Be a team player, willing to help anyone on the whole team to satisfy customers. Work closely and share knowledge with other members of the department to ensure success in meeting internal and external customer requirements
Qualifications
• Bachelor's Degree or a minimum of 3 years of related experience
• Proficient in MS Office Suite (Outlook and Word)
• Experience in a customer facing role and/or supporting customers over the phone or customer facing and proven ability to satisfy customer expectations
Preferred Technical/Functional Skills:
• Strong verbal and written communication
• Strong organizational and interpersonal skills
• Ability to work in a team environment
• Strong multi-task skills addressing emails and completing order entry in a fast-paced environment
• Able to build sustainable relationships (internal and external customers)
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- order processing
- SAP ERP
- excel
Reach Out to a Recruiter
- Recruiter
- Phone
- Samrudhi Subnis
- samrudhi.subnis@collabera.com
Apply Now
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