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Helpdesk Analyst
Contract: Stanford, California, US
Salary Range: 40.00 - 42.00 | Per Hour
Job Code: 368478
End Date: 2026-04-04
Job Status: Expired
This Job is no longer accepting applications
Client: Educational Client
Job Title: Computing Support Analyst
Location: Stanford, CA 94305 - Onsite
Duration: 12 Months (Extension/Conversion based on performance).
Pay Rate: ($40-$42) hourly
Responsibilities:
- Provide end-user IT support via in-person, phone, email, and chat, ensuring quick resolution and minimal downtime
- Troubleshoot hardware, software, network, and OS issues (Windows & Mac)
- Manage and update tickets using ServiceNow or similar tools
- Analyze recurring issues, identify root causes, and recommend improvements
- Support IT projects, including network upgrades, desk setups, and technology rollouts
- Coordinate hardware setup, moves, and peripheral deployments
- Document solutions and maintain an internal knowledge base.
Required Skills:
- 2+ years of experience in IT Support / Desktop Support / Help Desk
- Strong troubleshooting skills across Windows, Mac, networks, and business applications
- Experience with ticketing tools (ServiceNow) and remote support tools
- Knowledge of Active Directory, SSO, and MFA
- Hands-on experience with MDM tools (Intune, Jamf) and mobile devices (iOS, Android)
- with endpoint security tools (e.g., CrowdStrike) and device compliance
Preferred Qualifications:
- Certifications such as CompTIA A+, ITIL, MCSA, or Apple Certified Support Professional
- Experience supporting enterprise IT environments and infrastructure projects
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirement
- IT Support
- Desktop Support
- Helpdesk
- ServiceNow
- iOS
- Android
- Mac
- Ticket
- Ticketing
- Bomgar
Reach Out to a Recruiter
- Recruiter
- Phone
- Mradul Khampariya
- mradul.khampariya@collabera.com
- 8139371148
This Job is no longer accepting applications
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