• Provide technical support to end users by identifying, researching, and resolving technical issues.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Assist the ID team within new data center builds and support efforts in handing off racks.
• Run workflows to ensure links and connections are operational and collaborate closely with networking fields.

• 1-3 years of experience in the field or a related area.
• Experience with driver repairs, dry-work, and break-fix tasks.
• Familiarity with computer hardware.
• At least 1 year of experience in a data center environment.
• Ability to lift up to 40 lbs.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.