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Production Support Specialist
Contract: Toronto, Ontario, CA
Salary Range: 40.00 - 45.00 | Per Hour
Job Code: 368494
End Date: 2026-05-07
Days Left: 28 days, 0 hours left
Industry: Banking
Title: Bilingual Production Support Consultant
Duration: 12 months
Location: Downtown Toronto
Hybrid: In-office Wednesday, Thursday and every 3rd Friday
# of Openings: 1
Start Date: ASAP
Pay Range: 40$ - 45$ per hour
Benefits Info:
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.
For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
AI use Disclosure:
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
Job Overview:
Our client, a huge bank, is seeking a Bilingual Production Support Consultant to support critical, 24/7 applications within a high-availability production environment. This role is heavily focused on incident management, monitoring, and operational support, ensuring system stability and performance across financial transaction platforms.
This is not a development role—the ideal candidate will proactively monitor systems, respond to alerts, troubleshoot production issues, and work closely with business and technical teams to resolve incidents within defined SLAs. The role also includes involvement in change management and operational deployments, including after-hours and weekend support.
The ideal candidate brings strong foundational technical knowledge across infrastructure, databases, and cloud/container environments, along with the ability to communicate effectively in both English and Spanish.
Day-to-Day:
- Monitor production environments and respond to alerts/incidents in real time
- Troubleshoot and resolve production issues across applications, infrastructure, and data layers
- Work closely with business and technical teams to investigate and resolve incidents
- Manage incidents based on SLAs and priority levels
- Support change management and deployment activities (including after-hours/weekends)
- Execute operational deployments end-to-end (including production to DR transitions)
- Perform technical validations post-deployment to ensure system stability
- Support project-related deployments in collaboration with project teams and PMs
- Monitor application health using APM tools and system metrics
- Perform log analysis and system checks across distributed environments
- Work in a 24/7 support model with rotating shifts (day/evening/weekend flexibility required)
- Leverage AI tools to improve efficiency in troubleshooting and operational workflows
Must Haves:
1.Strong communication skills in both English and Spanish
- Ability to explain technical concepts in Spanish
2. 2-3 years of production support work
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Strong experience with Unix/Linux for basic troubleshooting (Their Apps run in Unix)
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Opening files
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Editing
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Grip commands
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Compressing files
3. SQL database experience
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Writing queries
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fetching data
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delete
-
filter queries
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run queries
4. Experience with Red Hat OpenShift / container platforms
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Docker and container lifecycle
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Cluster Management
- OpenShift CLI and command-line operations
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Container networking (SDN, ingress controllers)
5. Basic networking knowledge
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Initial commands
6. Basic scripting knowledge (Bash, PowerShell)
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Ability to read and understand scripts - not write them
7. Experience with Application Performance Monitoring (APM) tools
- Application and database performance monitoring
- Web service health checks
8. Experience with file transfer protocols (SFTP, FTPS)
9. Exposure to Azure cloud environments
Plusses:
- Experience with Jira and Confluence
- Experience with ServiceNow (Incident, Change, Problem Management)
- Experience with Dynatrace (alerting, monitoring, log analysis)
- Additional language skills (French, Italian, Mandarin)
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Experience working in large enterprise or banking environments
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Experience supporting financial transaction-based systems
Job Requirement
- Unix
- Linux
- sql
- OpenShift
- PowerShell
- Bash
Reach Out to a Recruiter
- Recruiter
- Phone
- Tanmay Jain
- tanmay.jain@collabera.com
Apply Now
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