Company: E-commerce Industry
Job Title: Technical Support Technician / Operations
Employment Type: Contract (6+ Months)
Location: Sterling, VA – 20166 (Onsite – 4 Days/Week)
Shift: Night Shift – 9:30 PM to 7:30 AM
Schedule Options: Sunday–Wednesday or Wednesday–Saturday
Pay: $20-$25/hr

Responsibilities:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.

Must Have:

• Open to Night shift (9:30-7:30am)
• 0-3 years of experience in the field or in a related area
• Experience working on driver repairs/dry-work/break-fix
• Basic familiarity with computer hardware
• Understands Leadership Principals
• Specifically: Bias for Action, Be Curious, and Coachability
• Lift up to 40lbs

Nice to Have:

• CompTIA A+ Certification
• Data center experience
• Education/Certifications:
• Associate’s degree in a related field

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.