Job Title - Technical Support Technician 

Location - New Carlisle, IN (Onsite)

Duration – 6+ Months contract (Possibility of extension and conversion) 

Pay - 23/hr on W2. 

Day to Day: 
The position responsibilities will include scaling support of several data center locations in Indiana and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers. 
 
The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. 

Key Responsibilities: 

Infrastructure Delivery (ID) Network Technicians are part of the Infrastructure Operations Team, the backbone of client that supports our customers and their rapidly growing businesses by operating world-class data centers. Network Technicians lead projects to deploy, maintain, and expand the physical network infrastructure at client's data centers. At client, we always aim to exceed the expectations of our customers, and we continuously raise the standards for operational performance in safety, security, availability, productivity, capacity, efficiency, and cost. 

As ID Network Technical Support Technician key responsibilities will include following : 

• Monitoring the queue for new requests, changes or projects 

• Plan and implement assigned project as per defined processes and standards 

• Estimate project requirements in terms of time, cost and resources 

• Follow change management guidelines during the execution of projects 

• work with vendors as needed for the projects and monitor their work 

• collaborate with cross functional teams including network TPM and engineers 

• remain updated about the new technologies, processes and designs 

• follow safety and security standards 

• Troubleshoot network or physical component issues as needed during deployment 

• Communicate with stakeholders and share regular updates 

Qualifications :

• Basic Networking knowledge 

• Understand TCP/IP networks, DHCP, Static IP 

• Basic Cabling (Fiber Optic – single mode and multimode) Knowledge 

• Basic hardware and IT system understanding 

• Understand setting up servers (rack installation, wiring servers, cable installation) 

• Can lift and rack equipment up to 40 pounds 

• Reliable transportation 

Nice to Have: 

• Experience working in a data center environment 

• Time Management/Project Management skills 

• Able to schedule heavy activities and meet timelines 

• Strong work ethic 

Education/Certifications: 

Bachelor’s degree in a related type field 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.