Position Details:

• The Customer Service Specialist supports regulatory compliance efforts by responding to, collecting, and documenting customer-provided information required under program.
• This role serves as a critical liaison between customers, internal service teams, and compliance partners to ensure timely, accurate fulfillment of information requests related to qualifying transactions.
• The Specialist is responsible for delivering a professional customer experience while adhering to strict documentation, quality, and regulatory standards.

• Communicate Effectively
• Risk Management
• Time Management
• Attention to Detail
• Strong attention to detail
• Ability to follow structured processes
• Comfort with email-based communication
• Experience Handling:
• High-volume tasks
• Repetitive workflows
• Embrace Change

Desired Skills:

• Embrace Change
• Contact Center Experience
• Nice-to-Have:
• Banking or financial services background
• Loan processing/documentation experience
• Case management or CRM exposure

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.