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Conversational AI Engineer
Contract: Dallas, Texas, US
Salary Range: 75.00 - 81.00 | Per Hour
Job Code: 368777
End Date: 2026-05-17
Days Left: 28 days, 9 hours left
Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)
Locations: Baltimore MD, Dallas TX - Any one location
Schedule: Hybrid
Day to day:
- Design intent taxonomy, utterances, and dialogue flows for voice interactions
- Build and optimize NLU models to improve accuracy and reduce fallbacks
- Create conversation flows (confirmations, disambiguation, error handling)
- Work in platforms like Cognigy (or similar) to build and deploy voice experiences
- Partner with IVR, telephony, and API teams for end-to-end integration
- Analyze NLU performance metrics and continuously improve results
Must-Haves:
- Experience building conversational AI / IVA / voice bot solutions
- Strong skills in intent design, utterances, and NLU optimization
- Hands-on with tools like:
- Cognigy (preferred)
- Dialogflow, Lex, Nuance, or similar
- Experience with voice or IVR systems
- Ability to work across telephony + backend teams
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- conversation ai
- voice engineering
- voice bot
- NLU
- LEX
- NUANCE
- IVR
Reach Out to a Recruiter
- Recruiter
- Phone
- Somdip Basu
- somdip.basu@collabera.com
Apply Now
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